1. Data Collection

To offer secure and personalized financial services, we collect necessary personal information during account registration, verification, and ongoing client engagement. This may include:

• Identification documents (e.g., passport, national ID)
• Proof of residence (e.g., utility bills, bank statements)
• Financial details (e.g., income information, investment history)
• Business documentation for corporate accounts

We collect this data to assess financial profiles, fulfill our internal compliance requirements, and provide a seamless trading experience. In accordance with applicable laws, we retain your data for a minimum of five (5) years after the business relationship concludes.

2. Use of Personal Information

Your personal data is used for the following purposes:

• Verifying your identity and meeting our internal compliance standards
• Managing your account and facilitating transactions
• Communicating important updates, transaction confirmations, and service notifications
• Customizing our services based on your preferences and usage patterns
• Enhancing our website, mobile application, and overall service quality
• Conducting internal research and statistical analysis to improve our offerings

We will not use your data for any purpose not listed here without obtaining your consent.

3. Cookies and Tracking Technologies

Our website and mobile application use cookies and similar tracking technologies (including mobile device identifiers and analytics SDKs) to enhance your experience. These tools allow us to understand how users interact with our content and help us improve functionality and performance.

On our mobile application, we may collect device information such as device type, operating system version, and unique device identifiers for analytics and crash reporting purposes. This data does not include personally identifiable information and is not shared with third parties for marketing purposes. You may opt out of analytics tracking through your device settings.

4. Data Security

We apply industry-standard security measures to protect your information. All data transmitted through our platforms is encrypted using SSL (Secure Socket Layer) technology.

You are responsible for keeping your login credentials secure. We strongly advise against sharing your password or other authentication details with anyone.

5. Disclosure of Information

We do not sell or distribute your personal information. However, we may disclose data under the following circumstances:

• If required by law, regulation, or legal proceedings
• To government agencies or authorities for legal compliance
• To protect the rights, property, or safety of ByteFX Capital Ltd or our clients
• With your explicit consent

All disclosures are made with appropriate safeguards and only when absolutely necessary.

6. Your Rights

You have the right to:

• Access and update your personal information
• Request correction or deletion of inaccurate or outdated information
• Withdraw consent or opt out of direct marketing and promotional communications
• Request a copy of the personal data we hold about you
• File inquiries or complaints regarding data usage

To exercise these rights, please contact us at support@bytefx.com or through your account portal. We strive to respond within 7 business days. In certain cases, a nominal fee may apply for processing repetitive or excessive requests.

7. Account Deletion

You have the right to request the deletion of your ByteFX account and all associated personal data. To initiate the account deletion process:

• Send an email to support@bytefx.com from your registered email address with the subject line "Account Deletion Request".
• Include your full name and any relevant account details to help us identify your account.
• Once your request is received and verified, your account will be processed for deletion.
• Your account and all associated personal data will be permanently deleted within 30 days of receiving the verified request.

Please note that certain data may be retained beyond this period where required by law, regulation, or for legitimate business purposes such as fraud prevention and compliance obligations. You will be notified by email once the deletion process is complete.

8. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or internal policies. Updates will be published on this page, and we encourage you to review this policy regularly. Continued use of our services after changes signifies your acceptance of the revised terms.

10. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

9. Legal Disclaimer

We may disclose your personal data if legally required or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud. While we employ robust security practices, we are not responsible for unauthorized access due to misuse of login credentials or third-party tools not controlled by us.