Help Desk
Help Desk Overview
Welcome to the ByteFX Capital Ltd. Help Desk. Our goal is to provide you with the resources and support you need to trade with confidence. Explore our documentation and FAQs to find answers to common questions.
Getting Started
Click on 'Sign Up' and follow the simplified registration process. You'll need to provide basic details and then complete KYC verification.
Standard KYC requires a valid government-issued ID (passport or driver's license) and a recent utility bill or bank statement as proof of address.
Most accounts are verified within 24 hours once all required documents are successfully submitted.
If you've forgotten your password, click the 'Forgot Password' link on the login page. Follow the instructions sent to your registered email to reset it.
KYC stands for 'Know Your Customer.' It is a mandatory regulatory requirement for financial institutions to verify the identity and address of their clients to prevent fraud and money laundering.
Account & Platform
You can start your trading journey with ByteFX Capital Ltd. with a minimum deposit of just $100, allowing both beginners and professionals to access the markets.
Absolutely. We employ bank-level SSL encryption and maintain segregated client accounts to ensure your funds and personal information are protected at all times.
ByteFX Capital Ltd. provides full integration with MetaTrader 5 (MT5), the industry standard for high-performance trading, available across all desktop and mobile devices.
We offer various account types tailored to different trading styles, including Standard, Pro, and Raw accounts. Each has unique features such as different spread levels and commission structures.
Absolutely. We offer free demo accounts that allow you to practice trading with virtual funds in real-market conditions, perfect for testing strategies before going live.
Orders & Usage
We accept major credit/debit cards, wire transfers, and various cryptocurrencies including USDT for instant deposits and withdrawals.
Withdrawals can be requested through your account dashboard. Processing times vary by method: crypto and USDT are instant, while others follow standard banking procedures.
Spreads vary depending on the account type and market conditions. For major pairs like EUR/USD, spreads can be as low as 0.0 pips on our Raw accounts.
We strive to provide the best execution speeds to minimize slippage. However, during periods of high volatility, some slippage may occur as market orders are filled at the next available price.
Yes, MetaTrader 5 (MT5) fully supports Expert Advisors (EAs) and automated trading strategies. You can easily integrate your own tools or choose from the MT5 marketplace.
Payments & Support
Deposits are generally free, though some payment providers may charge fees. Withdrawal fees depend on the method used and are clearly displayed in your account.
To update account details, contact our support team via email or live chat. We'll guide you through the verification process to ensure security.
Yes, you can open multiple trading accounts under a single profile. This allows you to manage different trading strategies or currencies across separate account numbers.
You can access our live chat by clicking the chat bubble icon in the bottom right corner of any page. Our team is available 24/5 to assist with any urgent inquiries.
Let's Build Your
Financial Future.
Have a question about our trading platforms, account types, or institutional services? Our team of experts is dedicated to providing you with lightning-fast support.
Security First
Your inquiries and data are protected by bank-grade SSL encryption and strict data privacy protocols.
Email Support
support@bytefx.com
Live Chat Support
Click to Chat 24/5
Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.
